Privacy Policy of AutoReacher
Last Updated: October 2025
Effective Date: October 16, 2025
At AutoReacher, your privacy and data protection are a top priority.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, app, or services.
Please read it carefully before using AutoReacher.
1. Data We Collect
We collect information that is necessary to operate our platform and deliver our services effectively.
a. Information You Provide
When creating an account or using AutoReacher, you may provide:
Name and contact details (e.g., email address)
Social media account information (e.g., Instagram usernames and encrypted login credentials)
Business information for campaign setup
Chat logs, message templates, and AI-generated content
Payment information (processed securely by Stripe, we never store full credit card details)
⚠️ AutoReacher does not store Instagram passwords in plain text.
All authentication data is handled securely via encrypted session tokens.
b. Automatically Collected Data
When you access AutoReacher, we automatically collect:
IP address and device information
Browser type, operating system, and access times
Log data related to app usage and campaign performance
Proxy metadata (via SOAX) for account routing and network stability
This helps us improve reliability, detect abuse, and enhance system performance.
2. How We Use Your Data
We use the collected information to:
Operate and maintain your AutoReacher account
Enable outreach automation and message delivery
Generate personalized messages via AWS Bedrock (AI message generation)
Monitor performance, logs, and campaign analytics
Provide customer support and respond to inquiries
Process payments securely via Stripe
Ensure compliance with our Terms of Service
We may also use anonymized, aggregated data to analyze usage trends and improve our technology.
3. Data Processing and Storage
AutoReacher processes and stores data on secure servers located in the European Union (Germany) and AWS infrastructure.
Our hosting and infrastructure partners include:
Bubble.io (application logic and web app hosting)
AWS Lightsail (server environment and backups)
AWS Bedrock (AI message generation and language processing)
SOAX (proxy and network routing services)
All data is encrypted during transfer (HTTPS/TLS) and at rest.
4. Data Sharing
We only share data with trusted third parties who help us operate our services, including:
Stripe for payment processing
AWS for hosting and AI model inference
SOAX for proxy and connection management
Bubble.io for app infrastructure
Each provider is bound by contractual data protection agreements and may only process data as instructed by AutoReacher.
We do not sell, trade, or rent your personal data to marketers or external advertisers.
5. Data Retention
We retain your personal information only for as long as necessary to:
Provide the services you have subscribed to
Comply with legal obligations and financial record-keeping requirements
Resolve disputes or enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
6. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to processing
Object to or restrict certain processing activities
Request data portability in a structured format
To exercise any of these rights, contact us at info@autoreacher.com or our Data Protection Officer at mathias@email.autoreacher.com.
We will respond within the timeframe required by applicable law.
7. International Transfers
AutoReacher primarily stores and processes data within the European Union.
However, some third-party services (e.g., AWS) may transfer or process limited data in other jurisdictions under Standard Contractual Clauses (SCCs) or equivalent legal safeguards.
8. Security
We employ industry-standard security measures to protect your personal data, including:
Encryption of all traffic and stored credentials
Access control and audit logging
Secure proxy handling via SOAX
Limited internal data access for authorized staff only
While we take strong precautions, no system is entirely immune to risk. You acknowledge that you use the Service at your own risk.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect new practices or legal requirements.
When updates occur, we will post the revised version on our website with an updated “Last Updated” date.
We encourage you to review this Policy periodically.
10. Contact
For any questions, requests, or privacy concerns, please contact us:
AutoReacher
📧 Email: info@autoreacher.com
👤 Data Protection Officer: mathias@email.autoreacher.com
📍 Copenhagen, Denmark
